Privacy / Shipping / Refund Policy
Effective for orders placed with Chandini Collections. Last reviewed on July 26, 2026.
Privacy Policy
We collect only the information required to process orders, provide support, and improve customer experience. This may include your name, phone number, delivery address, and payment reference details.
- Order and support communication may happen through WhatsApp and email.
- Payment details are processed through secure third-party providers; we do not store card PIN/OTP data.
- Your information is used for order confirmation, shipping updates, returns, and support.
- We may share required shipping details only with logistics partners for delivery.
- You can request correction or deletion of your contact information by writing to us.
Shipping Policy
- Dispatch timeline: usually 1-2 business days after order confirmation.
- Estimated delivery: 3-7 business days, based on serviceable location.
- Reverse pickup is available only where courier partners support it.
- When reverse pickup is not available, customer self-shipping may be requested.
- Customer should pack items securely and preserve pickup/shipping proof.
- Shipping delays may occur due to weather, strikes, local restrictions, or force majeure events.
Return, Exchange & Refund Policy
Based on the policy document provided by Chandini Collections (excluding Point 3 as requested).
- Eligible return/exchange window: within 7 calendar days from delivery.
- Items must be unused, unwashed, undamaged, and returned with original tags/packaging.
- All returns are subject to quality inspection at warehouse.
- For damaged/defective/wrong product, report within 48 hours with clear photos and package label proof.
- Exchanges are subject to stock; unavailable replacement may be resolved via store credit/refund.
- Refunds are initiated after approval and QC through original mode where feasible.
- Non-refundable charges may include original shipping/COD/convenience fees unless error is from our side.
- Partial returns from multi-item orders are allowed for eligible items.
- Fraudulent or abusive return patterns may lead to rejection or account restrictions.
Support
For any policy queries, reach us at contact@chandinicollections.com or WhatsApp +91 79975 30978. Business hours: Monday-Saturday, 10:00 AM - 7:00 PM IST.